Refund policy

Requesting a return

Email hco271168@gmail.com with your order number, item name, and reason. We reply within 2 business days with return instructions. Unauthorized returns may be refused.

Postage for returns

Customer pays return shipping unless the return is our error (wrong/defective/incomplete). Original outbound shipping is non-refundable unless we caused the issue.

Return eligibility

• Final sale, clearance, customized, or made-to-order furniture is not eligible (marked on the product page)
• Items showing assembly wear, stains, or missing hardware after delivery are not eligible unless defective on arrival
• Proof of purchase (order number) required
• Item must be unused, unassembled (when sold flat-pack), and in original packaging with all hardware and parts

What does not qualify

• Furniture that has been fully assembled and used beyond inspection
• Unauthorized returns shipped without written approval
• Freight/white-glove fees already paid (non-refundable unless we caused the error)
• Items marked final sale, clearance, or custom-built
• Returns missing hardware bags, legs, or original outer cartons

How returns work

1. Email hco271168@gmail.com with order number and reason.
2. Wait for written authorization.
3. Ship with tracking to the address we provide.

Authorized returns move faster when you include clear photos of any defect.

Refund timing

After inspection, approved refunds go to the original payment method within 5–10 business days.

Confirm dimensions, weight capacity, and room fit on the product page before ordering. Contact us if you need help with measurements. If you need a different size/variant or a replacement, say so in your return request and we will confirm options.

Fulham

hco271168@gmail.com · 480-271-0388

48 Pinchelone St, West Milford, WV, 26451, United States

Monday–Friday, 9:00 AM – 5:00 PM (US Eastern Time)